Very Annoyed!!!

So the only issue I have with this app is I tried to buy stamps the other day and of course it took the money out of my account but the stamps werent and still are not posted to my account! Smh it says that its failed but its said that before and still gave me my stamps. Ive been needing to send a email and this is really in the way! Ive emailed customer service 3 TIMES and no one has messaged me back! Please fix this issue asap! Just ridiculous!

Danny from Nc about JPay