WOW

So, I WAS an inmate for 6 long years. Ive had this app since I got released 8 months ago. Its absolutely horrible. Ive sent letters, pictures AND videos on various occasions to various inmates at various institutions and they either took forever or never got to the institution. So EVERY time Ive reached out to "customer support" Ive always been told its an institutional issue. NO ITS NOT. Ive worked in both the mail room where the terminal for the institution is located, and the Warden offices. JPay is a joke. PLEASE fix your program. Tell your programmers and "bug fixers" to go back to what ever program they illegedly graduated from and get a refund.

Angel Flawless about JPay